Please read these terms carefully, they apply whenever you book or attend an appointment with us.
Last updated: June 24th 2026
These Terms & Conditions govern the services provided by TandemBalance ("we", "us", "our"), a partnership of Michael Morrissey and Mariam Rafeek Aziz Hanna trading under the registered business name TandemBalance, operating from Apartment 14, Therapy Rooms, Victoria Cross Road, Cork, T12 T1XC. By booking an appointment or using our services, you ("you", "the client") agree to these Terms.
TandemBalance provides physiotherapy and sports massage services. Physiotherapy is delivered by a Chartered Physiotherapist. We will always act with reasonable skill and care, but the nature of physiotherapy and massage means we cannot guarantee any specific clinical outcome or result.
Appointments are booked through our online booking system (Jane App) or by contacting us directly. Fees for each service are displayed at the time of booking. Payment is due at the time of your appointment. We may update our fees from time to time; the fee that applies is the one shown when you book.
We operate a cancellation policy so that appointment times can be offered to other clients.
• If you need to cancel or reschedule, please give us at least [36 hours’] notice.
• Cancellations made with less than [36 hours’] notice may be charged [up to the full session fee].
• Missed appointments (“no-shows”) may be charged [the full session fee].
We understand that emergencies happen and will always consider individual circumstances fairly.
If you arrive late, we will do our best to see you, but your session may be shortened so that following appointments are not delayed. The full fee for the booked session still applies.
To treat you safely, we need accurate and complete information about your health, medical history, medications and any relevant conditions. You agree to provide this and to update us if it changes. Treatment will only proceed with your informed consent, and you may withdraw consent or stop a treatment at any time. We may decline to provide, or may modify, treatment where we consider it is not clinically appropriate, and may refer you to your GP or another professional where necessary.
Our services are not a substitute for advice, diagnosis or treatment from your GP or a medical specialist. If you have a medical condition or are unsure whether treatment is suitable for you, please consult your doctor before booking.
You agree to follow reasonable instructions and aftercare guidance given during your appointment, to tell us promptly of any adverse reaction, and to treat our staff and premises with respect.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under Irish law. Subject to that, we are not liable for any indirect or consequential loss, or for any condition or outcome arising from information you did not disclose to us.
We handle your personal and health data in line with our Privacy Policy, which explains what we collect and how it is used and protected.
If you are unhappy with any aspect of our service, please contact us at Info@tandembalance.com or 021-7020265 so we can try to put it right.
We may update these Terms from time to time. The version published on this page at the time of your booking is the version that applies.
These Terms are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.
TandemBalance, Apartment 14, Therapy Rooms, Victoria Cross Road, Cork, T12 T1XC. Phone: 021-7020265. Email: Info@tandembalance.com.
Physiotherapy and Sports Massage
Apartment 14, Therapy Rooms
Victoria Cross Road
Cork, T12 T1XC
Info@tandembalance.com
021-7020265
© 2026 TandemBalance. All rights reserved.
